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Energy Regulatory Authority (ERE)

The license issued by the Energy Regulatory Office of the Republic of Kosovo has been recognized in Albania through:

Valid through April 2028.

The license issued by the Energy Regulatory Office of the Republic of Kosovo has been recognized in Albania through:

Valid through September 2026.

Customers may submit a complaint directly to Fuente Dynamics regarding electricity supply, billing, service quality, contractual matters, or other issues related to the supply service.

Email:[email protected]

Official form for submitting a customer complaint to Fuente Dynamics.

Information on how customer complaints are received, reviewed, handled, and resolved by Fuente Dynamics.

Applicable rules governing the handling and resolution of disputes in the energy sector.

Applicable rules and procedures governing the process of changing electricity supplier in Albania.

Form through which the customer requests and authorizes the necessary steps for changing electricity supplier.

Rules setting out the general conditions, rights, and obligations applicable to the relationship between electricity suppliers and consumers.

Energy and Water Services Regulatory Commission of the Republic of North Macedonia (ERC)

Valid through January 2030.

Valid through October 2027.

Customers may submit a complaint directly to Fuente Dynamics regarding electricity supply, billing, service quality, contractual matters, or other issues related to the supply service.

Email:[email protected]

Official form for submitting a customer complaint to Fuente Dynamics.

Information on how customer complaints are received, reviewed, handled, and resolved by Fuente Dynamics.

Practical information for consumers regarding their rights, electricity supply agreements, supplier switching, billing, service conditions, and participation in the electricity market.

Rules governing complaints and dispute-resolution procedures before the Energy and Water Services Regulatory Commission.

Form through which the customer confirms its decision to change electricity supplier and to be supplied by Fuente Dynamics.

Form through which the customer authorizes Fuente Dynamics to obtain the information required for the supplier-switching procedure and to transfer the relevant metering points to its balancing group.

The applicable Electricity Supply Rules govern the conditions, procedure, and consumer rights relating to changing electricity supplier, as well as other rights and obligations related to electricity supply.

General conditions governing the contractual relationship between Fuente Dynamics and the customer during the term of an electricity supply agreement.

Sample electricity supply agreement setting out the principal contractual terms applicable to the supply of electricity by Fuente Dynamics.